CHOOSING URGENT CARE

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Scroll to: Frequently Asked Questions

When to go to the EMERGENCY ROOM

Urgent care is not a substitute for emergency care. You should use a hospital’s emergency department for very serious or life-threatening problems.

If you are experiencing any of the following symptoms, do not wait! Call 911 or get to the nearest hospital emergency room:

  • Chest pain
  • Severe abdominal pain
  • Difficulty breathing or shortness of breath
  • Sudden dizziness, weakness or loss of coordination or balance
  • Sudden blurred vision
  • Numbness in the face, arm or leg
  • Sudden, severe headache
  • Deep cuts or bleeding that will not stop
  • Severe burns
  • Seizures

When to go to URGENT CARE

Urgent Care is treatment for a condition that requires prompt attention, but does not pose an immediate, serious health threat.

Urgent Care is for problems such as:

  • Allergic reactions
  • Childhood illnesses 
  • Colds 
  • Ear infections 
  • Eye infections 
  • Immigration Physicals 
  • Insect bites 
  • Minor injuries 
  • Minor bone fractures 
  • Minor burns 
  • Minor lacerations 
  • Sinus infections 
  • Sports injuries 
  • Sprains, strains and soft tissue injuries 
  • Prescription refills 
  • Strep throat 
  • Upper respiratory infections 
  • Urinary tract infections
  • COVID Testing and Treatment
  • Work Injuries

Frequently Asked Questions

ARE URGENT CARE CENTERS OPEN ON HOLIDAYS?

We have clinics that are open 7 days a week and extended evening hours. Please see the locations page for a complete listing of our clinic hours.


DO I NEED AN APPOINTMENT FOR URGENT CARE?

No. You never need an appointment to be seen at Doctors on Duty Medical Clinics. Patients are seen on a walk-in basis, however, you can get a place in line without leaving the house through our website.


DO I NEED MY INSURANCE ID CARD TO BE SEEN?

Yes. For us to verify your insurance coverage we will need to see your insurance card. If you don’t have insurance or forget your card, we can still see you but you will have to utilize our “pay today” option.


DO YOU REFILL MEDICATION?

Yes but a provider will need to evaluate you first.


DO YOU PROVIDE X-RAYS AT YOUR FACILITY?

. We have state-of-the-art radiology at our facilities most of our locations. If we cannot do an X-ray at the time of your visit, we will send you to a nearby clinic to have it done or schedule a time to get it done in the clinic you were first seen.


DO YOU TAKE INSURANCE AND WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept most major insurance plans. We also accept cash, checks, and credit cards.


HOW DO I KNOW IF I NEED URGENT CARE OR THE ER?

If you feel that your condition is life threatening you need to be seen in a hospital Emergency Room and should call 911. The ER treats life threatening medical conditions such as chest pains and severe wounds or amputations. Urgent Care Centers treat conditions that need immediate attention, but are not life or limb threatening.


HOW LONG HAS DOCTORS ON DUTY MEDICAL CLINICS BEEN IN BUSINESS?

Doctors on Duty has been serving patients since 1988.


HOW LONG IS THE WAIT TO SEE A DOCTOR IN URGENT CARE?

Patients are seen on a walk-in basis. Our average “in and out” time is between 30 and 60 minutes.


HOW MUCH DOES IT COST IF I DON’T HAVE INSURANCE?

Fees vary based on the treatment, but most visits for a self-pay patient are between $200 and $250. This cost does not include labs, procedures, or injections.


IS URGENT CARE MORE AFFORDABLE THAN THE HOSPITAL ER?

Urgent care clinics cost 1/10th the cost of an emergency room visit for a comparable medical problem.


WHAT ARE THE HOURS OF OPERATION FOR URGENT CARE?

Doctors on Duty Medical Clinics hours vary by clinic. Many of our urgent care clinics are open every day of the year, including weekend days and holidays. Please visit the locations page for a full listing of clinic hours.